01
It starts from the account.
A balance starts the conversation.
ResCenter · During the lease
Buzz Agent
AI communication with residents about what they owe, on the channels they use, so your team is not carrying every reminder.
- Move-in ResCenter
- During the lease ResCenter
- Move-out
- After move-out RecoveryCenter
The problem
Your team can’t reach every resident on time.
Reminders go out when someone remembers. Follow-ups happen when the office isn’t slammed. It’s what happens when a few people carry resident conversations on top of everything else.
The balance ages while the conversation waits.
How Buzz Agent works.
02
It reaches the resident.
Buzz Agent answers the resident’s questions about their own account. Text and email, plus voicemail drops and inbound calls where they’re turned on.
03
It knows when to stop.
If a resident still wants a person, Buzz Agent flags the conversation for your team, and your reply lands in the same thread.
In sync with your site team
A conversation your team can join.
If a resident still wants a person, Buzz Agent flags the conversation for your team, and your reply lands in the same thread.
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Resident
“When is my balance due?”
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Buzz Agent answers from the resident’s account.
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Resident
“Can I talk to someone?”
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Buzz Agent flags the conversation for your team.
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A person
Replies in the same thread.
Payments
A link to pay.
Buzz Agent can answer a balance question with a payment link.
If your community offers the Resident Mobile App, residents sign in on their phone to see what they owe and pay it there.
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01 · Resident
Asks about a balance.
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02 · Buzz Agent
Sends a link to pay.
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03 · Resident
Pays at the link.
Part of ResCenter
One of the ResCenter products for the lease.
Buzz Agent works alongside the other ResCenter products during the lease. If a resident moves out with a balance, RecoveryCenter offers AI texts, AI voicemail drops and emails; accounts receivable software for your own team; or a marketplace of collection agencies.
See Buzz Agent on your portfolio.
Tell us how reminders go out today. We’ll walk through examples on a call.